Shipping
We currently ship within the United States only (domestic shipping). Orders are processed within 2 business days before they ship, and you'll receive a confirmation email with tracking information once your order is on its way.
Cancellations
Because we fulfill orders quickly, cancellation requests can only be honored within 1 hour of purchase. To cancel an order, email us at garagebrandsoap@gmail.com with your order number as soon as possible. After the 1-hour window, your order will already be in production and cannot be canceled.
Refunds
Refunds are available upon reasonable request — for example, if an item arrives damaged or defective, or you receive the wrong product. Contact us at garagebrandsoap@gmail.com with your order number and we'll evaluate your request. Approved refunds are issued to your original payment method within 10 business days.
Subscription Refund & Cancellation Policy
Garage Brand Soap subscriptions are designed to make it easy to keep your favorite products stocked while enjoying subscriber savings.
Subscription Payments & Refunds
All subscription orders are non-refundable once the recurring payment has been processed. Because subscription orders may automatically enter our fulfillment process shortly after payment, we cannot guarantee cancellations, refunds, or changes after a renewal charge has occurred.
Cancelling Your Subscription
You may cancel your subscription at any time to prevent future recurring charges.
Cancellation must be completed before your next scheduled billing date. Cancelling a subscription stops future renewals but does not cancel or refund an order that has already been processed or charged.
Changes to Your Subscription
Where available, you may manage your subscription through your customer account, including changing or cancelling upcoming subscription orders.
Damaged or Incorrect Orders
Our no-refund policy for processed subscription renewals does not affect orders that arrive damaged, defective, or incorrect. If there is a problem with your order, please contact Garage Brand Soap so we can make it right.
Questions
If you have questions about your subscription or need assistance cancelling it, please contact Garage Brand Soap before your next scheduled renewal.
By purchasing a subscription, you acknowledge and agree to this Subscription Refund & Cancellation Policy.
Damages and issues
Please inspect your order as soon as it arrives and contact us right away if there's a problem, so we can make it right.
Contact us
Garage Brand Soap
4357 SW Port Saint Lucie Blvd., Port Saint Lucie, FL 34953
garagebrandsoap@gmail.com
